Customer Service Coordinator - Career Growth, Leadership & A Fabulous Team

Would you like to spend your work day solving problems, maintaining relationships and having a yarn with customers and resellers? Have you dreamt of working with a bunch of great people who geek-out over technology and work towards helping the world conserve water? Do you love dumplings and pub grub? If yes, well this may just be the role for you...

“Leave this world better than you found it.”

— JAIN [Observant]

ABOUT US

Observant (Jain Irrigation Australia) has been in the Agtech business for over 13 years. We are part of JAIN Irrigation Systems, a global company with 35 years dedicated to the design and delivery of world class solutions helping small-scale farmers become a viable member of both the food system and society. We strive to make improvements in all that we do, every day!

  • Design & Customer Service driven — Our products are locally designed, to be functional, robust, reliable… and easy on the eye!  We have a dedicated local team of experts, available for support when needed. You could be one of them!  

  • Environmentally aware — Our solutions allow farmers to optimize water and energy use, through technologies that help save water

  • Work/Life Balance— We value strong work ethic, being adaptive and encourage a balanced lifestyle.

THE ROLE

Customer Service Coordinator - We’re looking for a friendly, enthusiastic, organised, detail oriented, self starter to join our team in our Fitzroy based jungle/office (check out our office here). We hope to bring in fresh talent to help us provide the best customer support possible as we expand our product presence both locally and globally. In this role, we are offering the opportunity for you to manage coordination between teams, define processes and form practices within the support domain.

  • Respect Confidentiality

  • Strong planning and organizing skills

  • Good time management

  • Initiative and the ability to adapt to dynamic working conditions

THE MUST HAVES

  • Excellent interpersonal skills and a love of customer contact

  • Customer-service orientation

  • Great verbal and written communication skills, attention to detail

Specific Skills & Experience

Proven experience in information management, process design, automation & documentation:

  • Maintaining current and designing new processes to ensure efficient customer service with excellent results and measured satisfaction.

  • Maintain Support ticket tracking system to track information about customer/reseller issues, satisfaction levels and team performance

  • Strong IT skills and demonstrated ability to learn and master new tools

  • Knowledge and experience of relevant software applications - spreadsheets, word processing, and database management

  • Experience with customer service software & CRM (ideally ZenDesk & Salesforce)

  • Knowledge of business principles

  • Excellent spelling, punctuation, grammar and other English language skills

Why work with us?

We love providing a place for talented and enthusiastic people to develop, grow and help us provide high quality services.

  • Great work environment, from the office space to the people - we’re a good bunch.

  • 5 days a week, 9 - 5pm. No late nights.

  • Good pay.

  • Work laptop, mobile and standing desk (optional).

  • Because you too want to leave this world better than you found it.

STILL INTERESTED?

If this sounds like you and we sound like the kind of team you'd like to work with, please send us your resume: info@observant.net